Production Support
Kanbay has successfully provided more than 15 years of Production Support capabilities for a variety of systems platforms ranging from mainframes to high end servers. At Kanbay, our production support includes:
- Activities to support your existing applications, its components, and interfaces - including the ability to address user queries that are part of the application.
- A variety of support coverage options that may vary from a few hours a day during the business week to 24 hours a day, 365 days a year.
Any application or system critical to a client's business can qualify for Kanbay's Production Support.
Kanbay Delivers
Our deep understanding of industry applications, our domain expertise combined with our successful global delivery model has helped us build upon our past experience. Kanbay provides:
- Customized models and structured methodologies to meet the unique needs of our clients
- Well-defined transition methodology and action plans that can provide rapid and on-going support
- Established, deeply skilled, pooled resources to provide scalable and flexible support with continuous holiday coverage
- Robust tools for knowledge management, workflow management and metrics reporting
- Multi-site support to help meet backup and recovery needs for Business Continuity Planning
Core Offerings
Incident Lifecycle Management: Identifying, repairing and tracking incidents that interrupt the normal functioning of the systems and disrupt the business.
Application Monitoring: Ensuring your applications are consistently up and running and guaranteeing that business critical processes are not affected by application downtimes and outages. We use comprehensive remote-monitoring and management services to proactively monitor application availability, performance, response time, exceptions, faults and failures using a variety of proprietary and third party monitoring tools.
Preventive Maintenance: Carrying out services for the upkeep of applications to reduce the occurrences of problems and issues. Based on system performance, past system behavior and our experience, we schedule routine ready-for-business checks to release patches as needed.
Corrective Maintenance: Minimizing the impact on the end users and the business, Kanbay provides corrective maintenance services which comprise resolution to incidental issues and errors.
Change Management: Studying the impact of changes, analyzing the risk, estimating the effort and cost, and assessing the resource requirements. We use third party and in-house tools for managing and controlling change and follow best practices to support regulatory requirements.
Key Partnerships
