Two Chicago Firms - Kanbay Incorporated and Centerpost Corporation - Announce a Strategic Alliance
New alliance to provide comprehensive multi-channel notification service to help increase customer intimacy strategy in the global financial services market
CHICAGO, IL, August 12, 2003 - Kanbay Incorporated, a premier global consulting and managed solutions firm specializing in the financial services industry, and Centerpost Corporation, the leading provider of multi-channel outbound communications solutions, today announced a new alliance. Kanbay will serve as a preferred integrator for Centerpost's enterprise notification solutions that enable companies to communicate with their customers in a more timely, personalized, and interactive manner.
A growing emphasis on increasing "customer intimacy" and decreasing call center and mailing expense has driven financial services firms to create competitive differentiation through personalized communications with their customers. The use of proactive, outbound communication solutions from Centerpost helps financial companies leverage the power of voice, email, fax, wireless, instant messaging, and the Web to reach out to these customers through multiple channels that can readily be integrated with existing legacy, CRM, and call center systems.
Customers of financial institutions such as banks, brokerages, and credit card service organizations benefit from this "multi-channel" approach with heightened levels of service such as transactional alerts on their accounts and real-time notification/verification of suspected fraudulent activity. Through its new alliance with Centerpost, Kanbay is now able to offer comprehensive notification solutions that help banking, brokerages, card services, and other financial services institutions gain measurable business benefits and reduce costs.
"Our alliance with Centerpost gives Kanbay a real edge in providing our financial services clients with a strategic value-add to their businesses. Deploying proactive outbound communications helps these firms create a competitive advantage. They're able to grow revenues through greater marketing/upsell strategies, launch new services to extend the customer lifecycle, and realize savings through reduced call center costs. Centerpost represents the wave of the future in offering these next-generation notification solutions, and our alliance is a perfect fit," said Anand Ramakrishnan, Vice President Credit Services at Kanbay.
"This alliance was a logical choice for Centerpost because of Kanbay's outstanding reputation in the financial services marketplace - a primary business target for us as well," said Matt McKnight, SVP of Worldwide Sales at Centerpost. "The combination of Centerpost's innovative technology and Kanbay's vertical expertise provides clients with a very powerful solution for deploying enterprise notification services quickly and efficiently."
About Kanbay
Kanbay is a global integration and managed solutions company with a rich heritage in serving the financial services industry. The company's solutions help customers achieve sustainable business success and predictable value via a customer-centric approach to deploying industry innovation, process excellence and information technology solutions. Kanbay's solutions are a combination of bundled and specialized solution sets, industry advancements, process excellence and information technology enablement delivered via a flexible global delivery model at the right cost.
Founded in 1989, Kanbay is headquartered in Rosemont, Illinois. Kanbay also has U.S. offices in Los Angeles and New York; a European office in Cambridge; Australian offices in Melbourne, Sydney, Brisbane and Perth; offices in Hong Kong, Japan, Singapore and Canada; plus the Kanbay e-Solutions Center in Pune, India. Kanbay is a Safeguard Scientifics (NYSE: SFE) partner company.
About Centerpost
Centerpost provides software and services that enable state-of-the-art, multi-channel outbound communications with customers. Leading companies such as United Airlines, TeleTech, AdvancePCS and ABN AMRO use Centerpost's award-winning solutions to deliver interactive, event-based notifications to customers via voice, wireless text, email, fax and instant messaging. With Centerpost, companies are increasing customer satisfaction, lowering call center costs and uncovering new revenue opportunities.
