Communications & Media
An Industry Under Siege
Revenue erosion, massive consolidation, challenges to market share and extreme bandwidth overcapacity. The Communications sector is under attack, with many companies facing a steep decline in their stock values. Unregulated wireless markets are operating at near cost while new corporate- and consumer-oriented technologies—from VOIP and videoconferencing to P2P networking and broadband access—offer the promise of a rebound.
But what's really around the corner? The next two years will see a war of attrition and the protection of market share, at all costs. Who will be the winners? Those companies seizing the day with new content offerings.
Kanbay Delivers
In this difficult environment Kanbay—with its deep market analytics, churn analysis and post-merger customer retention capabilities—stands ready to partner with communications industry leaders. Through a combination of strategy and technology, we can create global solutions that:
- Leverage emerging technologies
- Stabilize profit margins
- Increase efficiency and customer retention.
Kanbay provides consulting and technology expertise, accompanied by deep industry knowledge, to all segments of the industry including:
- Fixed line telecommunications
- Wireless telecommunications
- Cable providers
- Equipment manufacturers
- Directories
Services within the Communications & Media practice include:
- Strategy Development: Helps clients identifying new customers and markets that can be served by new channels and platforms.
- Business Transformation: Empowers clients to succeed in the emerging Communications & Media environment through change management, process development, and new systems implementation.
- Supply Chain Management: Delivers efficiency gains through supply chain integration, strategic sourcing, direct fulfillment, warranty / returns process improvements, rigorous lifecycle and portfolio management techniques.
- Revenue Growth: Creates strategies and processes to launch new products, optimize pricing, and cross-sell customers to gain wallet share and new revenue sources.
- Customer Retention: Improves customer "on-boarding" experience, predicts churn, identifies cost-to-serve and deploys proactive outreach programs to retain high-value customers.
- Business Process Management: Streamlines client's business processes using Lean Six Sigma based improvement methodologies, creating better visibility and control points, and reliable metrics.
Find out more about Kanbay's Communications & Media team by visiting our Industry Leadership page.
