Banking & Cards
Customer Focus Amid Increased Competition
Today's competitive climate has presented banks and card issuers with some of their toughest challenges in recent memory. Rising customer expectations and business costs, accompanied by fierce competition, threaten profitability and shareholder value. The search is on for the solutions to the business IT issues that can either make or break you in today's marketplace, issues such as how to:
- Increase customer retention and deepen customer relationships
- Improve operational efficiencies
- Meet compliance requirements in an ever-changing regulatory landscape
Industry-Focused Solutions to Meet Your Needs
From straight-thru-processing and CRM to unique risk management frameworks, Kanbay offers a wealth of industry-focused solutions to help your enterprise achieve economic vigor. We've helped some of the world's leading banks and card services firms…
- Gain a 360 degree view of the customer to drive campaigns and product offerings across multiple lines of business.
- Strengthen branch IT systems to streamline operations across a region or around the world.
- Enhance card-processing capabilities to lower risk and help detect fraud.
- Reduce regulatory costs through automation or enhanced processes designed to eliminate compliance violations.
World-Class Card Expertise
Kanbay has more than 16 years of real-world experience working on all leading platforms and technologies, including our world-class VisionPlus® Center of Excellence, which hosts one of the largest concentration of specialists. Clients include 4 of the largest 5 global credit card issuers. Business solutions encompass:
- Originations, accounting and authorizations
- Customer interface and CRM/analytics
- Collections and recovery
- Risk and fraud management
- Disputes/chargebacks
- Switching
- Association and merchant interfaces
- Consumer finance
World-Class Banking Expertise
Our banking domain expertise draws from "in-the-trenches" experience with retail, commercial, and institutional banking and lending. Our Mortgage and Lending Center of Excellence helps us build and maintain domain expertise and industry-specific solutions. Whether your enterprise is a multi-national bank or a local community lender, we can tailor solutions to meet an institution's individual needs. Counted among our clients are 3 of the world's top 5 banks. Solutions include:
- Branch renewal
- Core banking
- Mortgage and lending
- Treasury and cash management
- Payment systems
- Wealth management
- International trade
- Infrastructure management
- Channel integration
Risk Management and Regulatory Compliance
Kanbay's Risk Management and Regulatory Compliance offerings can help your firm manage and monitor compliance for various regulatory requirements. Using a process-based risk management framework, we provide solutions to manage Basel II (Credit, Market and Operational Risk), Anti-Money Laundering (the Bank Secrecy Act (BSA) and the U.S.A. PATRIOT ACT), Sarbanes-Oxley, and Data Privacy requirements.
- Basel II offerings help your organization define and integrate the processes, data, applications and models to calculate and report the capital-reserve requirements associated with credit, market and operational risks.
- Anti-Money Laundering offerings help companies define, implement and monitor the Know Your Customer (KYC), forbidden persons, and transaction monitoring and analysis processes.
- Sarbanes-Oxley offerings help companies introduce, monitor and automate their internal controls over financial reporting.
- Data Privacy offerings assess and implement compliance efforts to address U.S. and European information privacy and security concerns.
Some Representative Examples Include:
- Implemented a revenue-generating cross-selling solution yielding $120mm for a major US consumer lending firm.
- Leveraged an existing platform to build out a new campaign execution process that increased revenues $10mm per month for a global financial services organization.
- Enhanced a loan origination system and grew revenues by $400mm for a leading financial services firm.
- Developed an integrated processing system for a large private-label credit card processor.
- Updated an existing system for a leading card issuer to create a B2B lending solution.
- Automated the dispute management process for a top-10 credit card issuer.
- Reengineered an auto loan platform which provided a global bank entrée into a new $1.1bn market.
- Created a risk management portal meeting Basel II regulations and internal risk management requirements for a diversified financial firm.
- Built enhancements for a loyalty management solution allowing a leading card issuer to launch a cashback program in a new region.
- Developed a CRM/workflow solution that reduced average call time by 19 seconds and improved agent sales efficiency for a UK card issuer.
