Capgemini @ ACORD LOMA 2007
New Capgemini Insurance Solutions Team Serves 6 of the Largest Global Insurers in North America and the UK
At the 2007 ACORD LOMA Insurance Systems Forum, Capgemini announced the formation of a new Financial Insurance Solutions team that counts 6 of the largest global insurers in North America and the UK amongst its clients. The new division, which serves both former Kanbay and Capgemini clients, is comprised of business consultants and IT professionals dedicated to serving the needs of the insurance industry. This team and two other new Industry Solutions organizations —Banking and Capital Markets —comprise the newly created Capgemini Financial Services Strategic Business Unit led by Raymond Spencer, formerly CEO of Kanbay International.
The Capgemini Insurance Solutions organization provides comprehensive business consulting and IT services for insurers including front-office optimization, policy administration, claims and IT systems architecture, application development, implementation, integration, testing and outsourcing. Capgemini clients and prospective clients will also benefit from the efficiency of engaging a single firm that is capable of competing, both on price and quality of service, with more specialized providers. “By combining the people, processes and technologies of the Kanbay and Capgemini insurance practices — onshore and offshore — we can offer insurers a breadth and depth of consulting and IT services we believe is unique in this industry,” said Jack Dugan, Capgemini Senior Vice President, Insurance Solutions. The Insurance Solutions team is also supported by the Capgemini Global RightshoreTM Delivery Platform and benefits from CMMi Level 5 and ISO 9001/2000 certified processes.
Mission: Help Clients Meet Challenges Revealed in 2007 WIR
In partnership with the European Financial Management & Marketing Association (EFMA), Capgemini has published its first annual World Insurance Report (WIR). This primary market research will help keep insurers and distributors informed of changes in their geographic markets and provide guidance for aligning business processes and information systems from the “Edge of the Enterprise” to core operations. The WIR is available on the Internet at www.capgemini.com/worldinsurancereport.
Achieving customer-centricity requires the strategic transformation of the organization to capture and retain market share through the alignment of customer needs with the product, pricing and channel capabilities of insurers. Successful insurers are enhancing their enterprise data stores (using a comprehensive “store, analyze, distribute, decide, implement” approach) to increase their view and understanding of the customer, and they are improving their interactions with customers through more automated, straight-through workflow or more personalized Web sites.
